Return and Exchange Conditions
Getting your order to you in the most efficient way is important to us. We aim to dispatch all orders within 7 days of purchase. Please note that all items are dispatched in unbranded packaging for security purposes.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. Henry Couture Paris cannot be held accountable for delays in customs clearance or any additional charges that are incurred.
Items returned without authorization will not be accepted.
The time frame for return and exchange must not exceed 7 days from when the original order was received.
All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way
When returning or exchanging items, customers must use a shipping method that has a tracking on it. Returns or exchange with no tracking will not be processed.
For returns, any promotional gift received must be included with the returned items. otherwise, the retail price of the promotional gift will be deducted from the refund.
Refunds will be made for the original purchase amount against the original form of tender. Please note that the original shipping fee will be the customer’s responsibility.
Any free promotional gift issued with an order must also be returned if you are returning those goods.
We strongly advise to try on leather shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked, uncreased and in their original, undamaged shoe box as this is considered part of the product. Shoes with clearly damaged soles and that are not in a re-saleable condition will not be accepted at our warehouse and will be returned to you.
We will not refund / exchange items that have been altered in-store or elsewhere.
If you are unsatisfied with your online order and would like to exchange or refund your order please contact us through our contact page to request a Returns Authorization Number.
NOTE: Please do not send your return to address on your package. That is not our return department and will affect the processing of your return.